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IT System Support - Chennai

Sector:
Onshore
Location:
Chennai
Date Posted:
24 July 2017

Vacancy Details

Who are V. Group?


To put it simply, we are a leading global maritime service provider, specialising in the outsourced technical management of high value maritime assets and the provision of a wide-range of high value supporting technical, workforce and commercial services. We specifically operate in the commercial shipping, cruise, energy and defence sectors. Since the group's formation, we have expanded our range of services and global reach to a point where we are a true leader in the outsourced shipping management sector.


OVERALL PURPOSE OF THE JOB:


 


To coordinate the process of the Company’s IT functions, from the support request phase, through to completion of individual tasks


KEY RESPONSIBILITIES and TASKS:



  • Point of support for issues related to Fleet Broadband Terminals

·         Point of support for issues related to VSAT terminals for Merchant Shipping


 


·         Point of support for issues related to  Firewall for Merchant Shipping


 


·         Point of support for issues related with computer / network related issues for Merchant Shipping


 


·         Monitoring of VSAT utilization and alerting


 


·         Activating SIM card / setting firewall rules and alerts


 


·         Monitoring of FBB utilization and alerting


 


·         Point of support for email applications: GT Mail Plus, Skyfile Mail, Super-Hub, AmosConnect


 


·         Point of support for Infinity, Xchange box


 


·         Escalating issues reported by vessels to respective vendors. ( KVH, Marlink, GEE, OneNet etc)


 


·         Generating reports at the beginning of month for VSAT data consumption/availability


 


·         Generating reports at the beginning of month for FBB data consumption


 


·         FBB, Iridium and VSAT logistic including Service arrangements and Installation/Commissioning reports


 


·         FBB, Iridium and VSAT Projects updates 


 


·         Point of contact for Suppliers in term of technical documentations


·         Classify with criteria into the G drive with relevant documentation the VSAT and FBB projects


 


·         Should be able to travel at short notice to attend Ships in various ports


·         Must have Strong knowledge of Firewall / Routers / Access points and switches


 


·         Must have strong knowledge of Windows operating system


 


·         Must have strong knowledge of domain based networking




  • Must have strong knowledge of networking

What are V. Group looking for?


·         At least 5 years relevant seagoing experience and/or


·         At least 5 years in a relevant shore side marine technical support role


·         Managing  domain based network, switches, firewalls, access points and routers


·         Microsoft office


·         Excellent communication  skills


·         Willing to travel


 


What can I expect in return?


V.Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth